free pick Privacy Policy

This page describes what we collect when you use free pick and how we keep that data protected. We at free pick collect personal information during account registration, identity verification, deposits, and withdrawals. We use this information to verify your eligibility, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, detect fraud, and comply with anti-money-laundering rules.

Our privacy practices on free pick follow applicable data-protection laws in our operating jurisdictions. We encrypt sensitive data, limit access to authorized staff, and retain information only as long as necessary for compliance or dispute resolution. We do not sell your personal data to advertisers or marketing companies. Third-party processors (banks, payment providers, and compliance vendors) access your data only to perform services on our behalf.

If you have questions about how we handle your data on free pick, contact our support team via our FAQ or through the channels listed in our Legal notice

What Data We Collect on free pick

We collect the following information when you register and use free pick:

  • Registration data: email address or phone number, password (hashed, never stored in plain text), full name, and date of birth.
  • Identity verification: government-issued ID document (national ID, driving license, or passport), including document number and expiry date.
  • Payment data: linked payment method details (DANA account, e-wallet account, mobile banking account, local payment account, online payment account, e-wallet ID, or bank account and routing details). We do not store full credit-card numbers; we store only the last four digits for reference.
  • Transaction history: deposit amounts, withdrawal requests, game activity, and table joins (recorded at the timestamp level).
  • Device and session data: IP address, device type, browser type, and session duration (collected for fraud detection and security audit).
  • Support interactions: messages you send to our live chat or support email.

We collect this information because we are required by law to verify user identity (KYC), prevent fraud and money laundering, and facilitate secure payments. We do not require you to provide data beyond what is necessary for these purposes.

Our servers may sit outside your jurisdiction

We store data on servers located in multiple regions. Your data may be processed, stored, or backed up in countries outside your jurisdiction. By using free pick, you consent to this international data transfer.

How We Use Your Data on free pick

We use the data we collect for the following purposes:

  • Account verification: We verify your identity and eligibility to use free pick in your jurisdiction.
  • Payment processing: We process deposits and withdrawals through your linked payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank).
  • Fraud and abuse prevention: We use transaction data and device information to detect suspicious activity, collusion, and account manipulation.
  • Compliance: We screen your information against sanctions lists and money-laundering watchlists as required by law.
  • Account administration: We use your email or phone to notify you of account activity, security alerts, and service updates.
  • Dispute resolution: We access transaction history and session records to investigate complaints and resolve disputes.
  • Legal obligation: We disclose data to law enforcement, tax authorities, or financial regulators when legally compelled.

We do not use your data for marketing, profiling, or any purpose other than those listed above. We do not sell your data to third parties for advertising or commercial use.

We at free pick treat your personal data as a trust asset. Encryption, limited staff access, and strict retention windows are standard practice, not optional extras.

free pick data security team

Third-Party Processors and Data Sharing

We share your data with third-party service providers only to the extent necessary to operate free pick. These processors include:

  • Payment processors: Banks, wallet providers (online payment, e-wallet, mobile banking, local payment, online payment), and e-wallet operators that facilitate deposits and withdrawals.
  • KYC and compliance vendors: Identity-verification services and sanctions-screening providers.
  • Cloud infrastructure providers: Hosting and backup services that store our databases and transaction records.
  • Fraud-detection services: Vendors that analyze transaction patterns and detect suspicious behavior.

All third-party processors are bound by data-protection agreements that require them to keep your information confidential and to use it only for the services they provide on our behalf. We do not control how these processors handle data internally, but we select providers based on their security practices and compliance records.

We may also disclose your data when required by law—for example, to respond to a court order, tax inquiry, or law-enforcement request. In such cases, we will comply with legal process unless prohibited from doing so. We do not voluntarily report on individual users to authorities without legal compulsion.

Data type
Identity + payment
Security
Encrypted
Retention
90+ days
Sharing
Processors only

Your Rights and Data Retention on free pick

We recognize your right to access, correct, and delete your personal data. If you wish to request access to the data we hold on free pick, or to request correction or deletion, contact our support team via live chat or submit a formal request through our Legal notice contact channels. We will respond within 14 business days. Please note that we may retain some data longer than you request if we are legally required to do so (for example, for tax compliance or fraud investigation).

We retain account data for as long as your account is active and for 90 days after closure or your last transaction. Transaction records are retained for up to 7 years to comply with financial and tax-reporting requirements. If you close your account on free pick, we will delete non-essential personal data (such as your support chat history) but will retain transaction records for the compliance period. Data related to disputes or fraud investigations is retained until the matter is resolved, which may extend beyond standard retention windows.

We do not retain data for marketing or secondary purposes after account closure. If you no longer wish to receive communications from free pick, you can opt out by updating your account preferences or contacting our support team. We will honor your opt-out request within 5 business days.

Cookies and Tracking on free pick

Our free pick platform uses cookies to maintain your login session, remember your language preference, and detect fraud. Session cookies expire when you close your browser; preference cookies persist for 12 months unless you clear them. We do not use third-party tracking cookies for advertisement or behavioral analysis. Our cookies are necessary for free pick to function securely and reliably. If you disable cookies in your browser, some features of free pick may not work properly.

We also use web analytics to understand how users navigate free pick (for example, which tables are most popular, or which payment methods are preferred). These analytics do not identify you personally; they are aggregated statistics only. Analytics data is not shared with third-party advertisers.

For questions about our privacy practices on free pick, or to exercise your data rights, contact us through our FAQ page or submit a request via our Legal noticeWe are committed to transparency and will respond to all privacy inquiries within our standard response window.

Jurisdiction, Eligibility, and Your Responsibilities

Service availability

We at free pick offer our service only in jurisdictions where applicable law permits online gaming and entertainment services. Our service is not universally available; we do not operate in all countries or regions, and we do not market or promote free pick in jurisdictions where our service is prohibited or restricted by law. The legal status of online gaming varies significantly across territories—some jurisdictions allow it under specific regulatory licenses, others restrict it to domestic operators only, and still others prohibit it entirely. Before using free pick, you must confirm that our service is legally available in your jurisdiction. We maintain a jurisdiction-restriction policy to ensure compliance with local law in every territory where we operate. If your jurisdiction does not permit online gaming services, or if our service is prohibited specifically in your region, free pick is not available to you. We reserve the right to block access, restrict service, or terminate accounts from any jurisdiction at any time if we determine that local law no longer permits our operation there. Your access to free pick from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported territory is conditional on that territory's laws permitting our service. If you access free pick from a jurisdiction where we do not operate, you do so at your own legal risk, and we accept no liability.

Account eligibility

We at free pick require account holders to meet minimum-age and other eligibility criteria as set by applicable law in your jurisdiction. Most jurisdictions specify a legal age for online gaming participation; we comply by requesting your date of birth during registration and by not knowingly permitting minors to create accounts on free pick. When you register, you explicitly confirm that you meet the minimum age and all other eligibility requirements under your jurisdiction's law. We verify eligibility through our Know-Your-Customer (KYC) process, which includes identity confirmation via official documents submitted during registration. If we determine during verification that you do not meet eligibility criteria, we will close your account immediately and process a refund of any remaining balance according to our withdrawal procedures. Some jurisdictions impose additional eligibility restrictions on online gaming—for example, restrictions on professionals in certain industries, restrictions on persons with outstanding tax obligations, or restrictions on individuals listed on sanctions or account controls registries. We comply with those restrictions by screening accounts against available sanctions databases and account controls lists where legally required. We may also verify that your linked payment method (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, or BNI) is registered under your own name. You remain responsible for confirming and maintaining your continued eligibility throughout your use of free pick.

Local-law responsibility

You, the user, are solely responsible for ensuring that your access to and use of free pick comply with the laws and regulations applicable in your jurisdiction. free pick does not provide legal advice, and we do not guarantee that our service is legal in your territory—it is your obligation to research and verify the legal status of online gaming where you are located before you register or deposit funds. Online gaming laws are complex, jurisdiction-specific, and subject to change; it is your responsibility to stay informed about current regulations in your area. If your jurisdiction prohibits online gaming or restricts it to licensed local operators only, and you choose to use free pick regardless, you do so in violation of local law and at your own legal and financial risk. free pick bears no responsibility for any legal, criminal, or financial consequences you may face if your use of our service is determined to be unlawful in your jurisdiction. We strongly encourage you to consult your local laws or seek advice from a legal professional in your jurisdiction before accessing free pick. By creating an account on free pick, you acknowledge that you have verified the legality of our service in your jurisdiction and that you accept full responsibility for any legal or regulatory consequences arising from your access and use.

Data and privacy scope

We at free pick collect personal data during account registration, identity verification, and transaction processing in order to comply with Know-Your-Customer (KYC) and anti-money-laundering (AML) regulations. The data we collect includes your name, date of birth, contact information (email or phone), official identity document details, and payment method information. We encrypt all sensitive data in transit and at rest on our servers. We store this data on servers that may be located outside your jurisdiction; by using free pick, you consent to international data transfer and processing. Our data retention period extends for the duration of your account activity plus 90 days after account closure or your last transaction, unless we are required by law to retain data longer for tax compliance, fraud investigation, or other regulatory purposes. We share your personal data only with third-party processors who assist us in payment processing, identity verification, fraud detection, and regulatory compliance. All processors are bound by data-protection agreements. We do not sell, rent, or share your data with advertisers or marketing companies. For a detailed explanation of our data practices, including your rights to access, correct, or delete your data, contact our support team or review our full Privacy policyWe comply with applicable data-protection laws in our operating jurisdictions.

Contact for legal inquiries

If you have legal, compliance, or privacy questions about free pick, contact us through the official channels listed in our Legal noticeYou may also reach our support team via live chat available on our platform or submit a written inquiry to the email address provided in our legal documentation. Our standard response time to formal inquiries is within 14 business days; urgent matters may receive faster attention. If you wish to exercise your rights to access, correct, or delete your personal data, submit a formal data-subject request through our legal contact channels and we will respond within the timeframe required by applicable law. If you are unable to resolve a dispute or concern through our support channels, you may pursue remedies available under the laws of your jurisdiction, including complaints to local consumer-protection authorities, data-protection regulators, or gaming regulators. We remain available to discuss legal and compliance concerns and will work toward resolution in accordance with our terms and applicable law. For urgent legal or security matters, mark your inquiry as priority and we will escalate it to our compliance team within 5 business days.

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